How to get set up
Getting the right setup for your business is important. This will ensure you get the most benefit from your new phone system. That’s why our team will take the time to get you setup correctly. It also means that you don’t have to worry about the details. We’ll do all that for you.
One – Order
1) Choose your plan.
2) Place your order.
a) Choose your phone(s) or order your software
b) Request a number
Two – Clarify
1) Fill out the online order details form and submit
2) A member of the team will confirm the order details with you and make sure you’re getting the most out of the solution.
Three – Setup
1) Configuration of your phone system in the cloud.
2) Phones or soft clients configured and delivered to you
3) Receive, plugin and start using your new Cloudphone service
Frequently Asked Questions
Next you will need to decide how you want to make your calls. You may be able to use an existing IP phone or use one we procure for you. Alternatively you could order a soft-client from us to make and receive calls on your PC, Mobile or Tablet.
Faxes and voice messages will still be accessible on our portal through your smart phone.
Certain modern routers can support a 3G/4G dongle which will provide ongoing connectivity if your primary connection goes down. Speak to the team if you want to know more about this topic.
Please note however that it may need to be unlocked by your existing provider and will be lacking some of the configuration we provide with our phones. Our teams are also unable to troubleshoot or configure handsets provisioned by other providers. We advise that you opt for one of our pre-configured handsets or soft-phones.
Please note that depending on the nature of the handset, there may be some constraints on the ease of use compared to the experience provided by the newer IP desk-phones.
Please note that if your number is the one provided by your BT (or similar) broadband service you will not be able to port the number without cancelling the service. BT currently do not offer broadband without the telephone line. In this instance it may be better to get a new number. We can help you with this.